Frequently Ask Questions.

Explore to find solutions to common queries and learn more about our products and services.

Popular Questions

Global Questions

You can easily place an order by navigating to the product page, selecting your desired items, and proceeding to checkout. Follow the prompts to enter your shipping and payment information, and you're all set!

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your delivery online through our designated carrier's website.

Shipping times vary depending on your location and the shipping method selected at checkout. Generally, orders are processed within 1-2 business days, with shipping times ranging from 3-10 business days for standard shipping, and expedited options available for faster delivery.

Yes, we regularly run promotions and offer discounts on select products. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and special offers.

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 30 days of receipt for a full refund or exchange. Please refer to our returns policy page for more information on eligibility and instructions on how to initiate a return.

Our customer support team is here to assist you with any questions or concerns you may have. You can reach us via email at support@andrew.tld or through our contact form on the website. We strive to respond to all inquiries promptly and provide the assistance you need.

Account Questions

Questions about account

Creating an account is quick and easy! Simply click on the "Sign Up". Follow the prompts to enter your email address, choose a password, and fill in any required information. Once completed, your account will be created, and you'll be ready to start shopping!

Creating an account allows you to enjoy a personalized shopping experience. You can save your shipping and billing information for faster checkout, track your order history, manage your preferences, and receive exclusive offers and promotions tailored to your interests.

No problem! If you've forgotten your password, simply click on the "Forgot Password" link on the login page. Enter the email address associated with your account, and we'll send you a link to reset your password. Follow the instructions in the email to create a new password and regain access to your account.

To update your account information, log in to your account and navigate to the "My Account" or "Account Settings" section. From there, you can edit your personal details, change your password, update your shipping and billing addresses, and manage your communication preferences.

Yes, you can delete your account at any time. To do so, please contact our customer support team, and they will assist you with the account deletion process. Keep in mind that deleting your account will also remove any order history and saved information associated with it.

Yes, we take the security of your account information seriously. We utilize industry-standard encryption and security measures to protect your personal data and ensure that it remains safe and confidential. Additionally, we never store your payment information on our servers to further enhance security.

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